Shipping Policy

Shipping Policy

We ship eligible orders containing Japanese barbecue sauces, dipping sauces, gift packs, and branded merchandise to destinations accepted during checkout. Carrier coverage, local requirements, or item restrictions can limit service. This section aligns each applicable condition with the order detail, timing, and next service action.

Preparation and carrier travel

Normal order processing takes about 1–2 business days. After dispatch, estimated carrier transit is 3–5 business days. These are separate estimates rather than guarantees, and weekends, holidays, weather, volume, customs, or carrier events may extend them. This section aligns each applicable condition with the order detail, timing, and next service action.

Free-shipping eligibility and the final delivery charge appear at checkout. Customers must provide an accurate address, email, and phone number. Tracking is sent when available. This section aligns each applicable condition with the order detail, timing, and next service action.

For delay, loss, a delivered scan without receipt, or shipping damage, contact us with the order number, checkout email, tracking number, issue summary, and useful photos. We will review the available carrier information and next steps. This section aligns each applicable condition with the order detail, timing, and next service action.

For a clear Canadian customer reference, order preparation and carrier transit are separate periods, and tracking concerns should include the relevant order details. This section aligns each applicable condition with the order detail, timing, and next service action.

Email: groszkowskiaudi@gmail.com
Mailing address: 3448 Hastings St, Hazelton, BC, V0J 1Y1, Canada
Phone: 604-720-3385